This Privacy Policy explains how personal information is collected, used, and shared when you visit or make a purchase from our website (the “Site”), which is operated by Sovynra LLC.
1. Who We Are
Sovynra LLC (“we,” “us,” or “our”) is an ecommerce business operating in the United States, offering beauty products including cleansers, toners, and serums. We are committed to protecting your privacy and handling your personal information responsibly. By accessing or using our Site, you agree to the practices described in this Privacy Policy.
2. Information We Collect
When you visit the Site, make a purchase, create an account, or contact us, we collect certain personal information to provide and improve our services. “Personal Information” refers to any information that can identify you as an individual.
Information you provide directly may include your name, billing and shipping address, email address, phone number, and payment details when you place an order. If you create an account, we collect your name, email address, and login credentials. If you contact our customer support, we collect the information you choose to share with us.
We also automatically collect certain information about your device and how you interact with the Site. This includes your IP address, browser type, time zone, cookies, pages viewed, referring websites or search terms, and usage behavior. This information helps us understand how customers use our Site and improve overall performance.
3. How We Use Your Personal Information
We use your personal information to process and fulfill orders, including payment processing, shipping, and order confirmations. We also use this information to communicate with you regarding customer support requests, service updates, and account-related matters.
Your information helps us improve our website, products, and customer experience through analytics and performance monitoring. If you choose to receive marketing communications, we may send you promotional emails, which you can opt out of at any time. We also use personal information to prevent fraud, enhance security, and comply with legal and regulatory obligations.
4. Sharing Your Personal Information
We share personal information with trusted third-party service providers who assist us in operating our business. This includes payment processors, shipping carriers, website hosting providers, analytics services, and email communication platforms. These providers are authorized to use your information only as necessary to perform services on our behalf.
We may also disclose personal information when required to comply with applicable laws, regulations, legal processes, or governmental requests. In the event of a business transfer such as a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. Your Rights and Choices
You have the right to access, update, or correct your personal information by logging into your account or contacting us directly. You may opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting our support team.
Most web browsers accept cookies by default, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect certain features and functionality of the Site. Our Site does not currently respond to “Do Not Track” browser signals.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law for legal, tax, or accounting reasons.
7. Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy, our data practices, or wish to make a privacy-related request, please contact us using the details below:
Sovynra LLC
Email: support@sovynra.com
Phone: +1 (680) 896-3925
Address: 7400 S Las Vegas Blvd, Las Vegas, NV 89123, United States
Service Hours: Monday–Friday, 9AM–5PM EST