Sovynra ANTI FRECKLES SERUM
$32.00
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Shipping Policy
Shipping Policy
Thank you for choosing Sovynra LLC. We are committed to providing a smooth and reliable shopping experience, including fast and dependable shipping for all our beauty and personal care products, such as cleansers, toners, and serums.
Order Processing Time
Once you place an order with Sovynra LLC, our team begins preparing it for shipment. Orders are typically processed within 1–2 business days, Monday through Friday, excluding major U.S. holidays. Orders placed after business hours, on weekends, or on holidays will be processed on the next available business day.
Shipping Coverage
Sovynra LLC currently ships within the United States only, including Alaska and Hawaii. At this time, we do not offer international shipping.
Shipping Rates
We are pleased to offer free standard shipping on all orders, with no minimum purchase requirement.
Estimated Delivery Time
After your order has been processed and shipped, delivery usually takes 3–5 business days. Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.
Shipping Carriers
We work with reliable and reputable shipping carriers to ensure your order arrives safely and in a timely manner. The carrier selected for your order will depend on your delivery location and package size.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking information to monitor your shipment directly through the carrier’s website.
Incorrect Address and Undeliverable Packages
Customers are responsible for providing accurate and complete shipping information at checkout. Sovynra LLC is not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If a package is returned to us as undeliverable due to an address error or failure to collect the shipment, the customer may be responsible for re-shipping fees, or a refund may be issued for the product cost only.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact our Customer Support team as soon as possible. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution, which may include a replacement or a refund, where applicable.
Customer Service
If you have any questions about your order or this Shipping Policy, please contact us using the information below:
Sovynra LLC
Email: support@sovynra.com
Phone: +1 (680) 896-3925
Address: 7400 S Las Vegas Blvd, Las Vegas, NV 89123, United States
Service Hours: Monday–Friday, 9AM–5PM EST
Return and Refund Policy
Return and Refund Policy
At Sovynra LLC, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help make the return and refund process clear and straightforward.
1. Return Window
You may request a return within 30 calendar days from the date your order is delivered.
2. Eligibility for Returns
To be eligible for a return, the product must be unused, unopened, and in the same condition in which it was received, with original packaging and seals fully intact. Due to hygiene and safety reasons associated with beauty and personal care products, we cannot accept returns for items that have been opened, used, or tampered with, unless the product arrives damaged or incorrect.
3. How to Initiate a Return
To initiate a return, please contact our Customer Support team. When reaching out, include your order number, the product(s) you wish to return, and the reason for the return. If your return request is approved, we will provide you with further instructions and a prepaid return shipping label.
4. Return Shipping
Sovynra LLC covers the cost of return shipping for approved returns. A prepaid return label will be provided, and no restocking fees are charged.
5. Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to your original method of payment. Refund processing times may vary depending on your bank or payment provider, but typically appear within a few business days after approval.
6. Exchanges
At this time, we do not offer direct product exchanges. If you would like a different item, please return the original product for a refund and place a new order separately.
7. Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery. Provide your order number and clear photos showing the issue. Once verified, we will arrange a replacement or issue a full refund at no additional cost to you.
8. Non-Returnable Items
Products that have been opened, used, or have damaged or missing seals are non-returnable, except in cases where the item was delivered damaged or incorrect.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled if they have not yet entered the shipping process. Once shipped, the order will be subject to this Return & Refund Policy.
10. Shipping Information
Orders are processed within 1–2 business days, Monday through Friday, excluding U.S. holidays. We offer free shipping on all orders, and delivery typically takes 3–5 business days after shipment. We currently ship only within the United States and do not offer international shipping.
11. Accepted Payment Methods
We accept secure payment methods including major credit and debit cards, Stripe, and PayPal.
12. Contact Us
If you have any questions about this Return & Refund Policy or your order, please contact us using the details below:
Sovynra LLC
Email: support@sovynra.com
Phone: +1 (680) 896-3925
Address: 7400 S Las Vegas Blvd, Las Vegas, NV 89123, United States
Service Hours: Monday–Friday, 9AM–5PM EST
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