Thank you for choosing Sovynra LLC. We are committed to providing a smooth and reliable shopping experience, including fast and dependable shipping for all our beauty and personal care products, such as cleansers, toners, and serums.
Order Processing Time
Once you place an order with Sovynra LLC, our team begins preparing it for shipment. Orders are typically processed within 1–2 business days, Monday through Friday, excluding major U.S. holidays. Orders placed after business hours, on weekends, or on holidays will be processed on the next available business day.
Shipping Coverage
Sovynra LLC currently ships within the United States only, including Alaska and Hawaii. At this time, we do not offer international shipping.
Shipping Rates
We are pleased to offer free standard shipping on all orders, with no minimum purchase requirement.
Estimated Delivery Time
After your order has been processed and shipped, delivery usually takes 3–5 business days. Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.
Shipping Carriers
We work with reliable and reputable shipping carriers to ensure your order arrives safely and in a timely manner. The carrier selected for your order will depend on your delivery location and package size.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking information to monitor your shipment directly through the carrier’s website.
Incorrect Address and Undeliverable Packages
Customers are responsible for providing accurate and complete shipping information at checkout. Sovynra LLC is not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If a package is returned to us as undeliverable due to an address error or failure to collect the shipment, the customer may be responsible for re-shipping fees, or a refund may be issued for the product cost only.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact our Customer Support team as soon as possible. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution, which may include a replacement or a refund, where applicable.
Customer Service
If you have any questions about your order or this Shipping Policy, please contact us using the information below:
Sovynra LLC
Email: support@sovynra.com
Phone: +1 (680) 896-3925
Address: 7400 S Las Vegas Blvd, Las Vegas, NV 89123, United States
Service Hours: Monday–Friday, 9AM–5PM EST